Last updated: [03/11/2025]
Thank you for shopping at Mont & Co. We want you to be completely satisfied with your purchase. If you’re not entirely happy with a product, we’re here to help.
• You have 7 calendar days from the date your order is delivered to request a return or refund.
• To be eligible:
- The product must be unused, in the same condition that you received it, with original packaging intact.
- Proof of purchase (order number, invoice) must be available.
• Food, perishable or consumable items cannot be returned unless they are faulty or damaged during transit.
• Contact our Customer Service team at mont.co2022@gmail.com or via phone +61 433 820 824, stating:
- Your order number
- Which item(s) you want to return
- Reason for the return
• Our team will review your request and respond within 2 business days with instructions.
• Do not send the item back before receiving our confirmation.
• Unless the return is due to a fault or our error, you will be responsible for the cost of shipping the item back to us.
• We recommend using a trackable shipping service or obtaining proof of postage, as we cannot guarantee receipt of your returned item.
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 business days, and credit will automatically be applied to your original method of payment.
• Late or missing refunds:
- First check your bank account again.
- Then contact your credit card company—refunds may take extra time to appear.
- If you’ve done all of the above and still haven’t received your refund, please contact us.
• We only replace items if they are defective or damaged.
• If you need to exchange it for the same item, send us an email first to obtain authorisation.
• Some types of items cannot be returned:
- Perishable goods (e.g., food items, snacks, ready‑to‑eat meals) unless faulty.
- Items that have been opened, used or where the seal is broken (unless faulty).
- Gift cards.
• If you have questions about whether a specific item is returnable, please contact us.
• In the rare case that your item arrives faulty, damaged or incorrect, contact us within 48 hours of delivery with proof (photo or video).
• We will arrange for a replacement or refund at no extra cost to you.
• If you wish to cancel an order before it has been shipped, please contact us immediately.
• Once the order has been dispatched, standard return policy applies.
• Any refunds will result in the deduction of reward points issued at the time of purchase. Points for returned items will be voided.
• This policy does not affect your statutory rights under the Australian Consumer Law.
If you have any questions about this Return & Refund Policy, please contact us:
Email: mont.co2022@gmail.com
Phone: +61 433 820 824